Privacy Policy - Myzo AI

Myzo AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when you use our website, services, and AI automation tools (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

What is Covered by the Policy?

This policy applies to information we collect through our website, during your use of our AI automation services (including interactions with our AI agents), and through any other electronic communications between you and Myzo AI.

What Information Do We Collect?

We collect various types of information from and about users of our Services, including:

Personal Information: Information by which you may be personally identified, such as your name, email address, phone number, company name, and payment information. This includes data you provide when you register for an account, request a demo, subscribe to our services, or contact us for support.
Client Lead Data: Information about your customers or leads that you provide to us for the purpose of our AI automation services (e.g., names, contact details, interaction history). This data is processed strictly to deliver our services and is treated with the highest confidentiality.
Usage Data: Information about your interactions with our website and AI agents, including IP addresses, browser type, operating system, referral sources, pages viewed, and the duration of your visits. This helps us understand how our Services are used and how to improve them.
AI Interaction Logs: Records of conversations and interactions between our AI agents and your leads/customers. This data is used to improve AI performance, ensure service quality, and provide reporting on lead engagement.

Cookies and Tracking Technologies

As you navigate and interact with our Services, we may use cookies, web beacons, and other tracking technologies to collect certain information automatically. These technologies help us personalize your experience, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly.

How We Use Your Information

We use the information we collect about you or that you provide to us for various purposes, including:

To operate, maintain, and provide our Services, including deploying and managing AI agents for lead reactivation and customer outreach.
To process your transactions and manage your account.
To communicate with you, respond to your inquiries, and provide customer support.
To improve and personalize our Services, including enhancing the accuracy and effectiveness of our AI models.
To develop new features, products, and services.
To analyze usage trends and measure the effectiveness of our marketing campaigns.
To ensure the security and integrity of our Services and prevent fraud.
To comply with legal obligations and enforce our terms of service.

Why We May Disclose Your Information

We may disclose aggregated information about our users that does not identify any individual without restriction. We may also disclose personal information that we collect or you provide as described in this Privacy Policy:

With Your Consent: We may disclose your personal information for any purpose with your consent.
To Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose your information to enforce our terms of service, protect our rights, property, or safety, or the rights, property, or safety of others.

How We Protect Personal Information

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. While we strive to protect your personal information, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Please note that while we take extensive measures to protect your data, the security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

User Rights: How to Access, Edit, or Delete Data

You have the right to access, correct, or delete your personal information held by Myzo AI. To review, change, or request deletion of your personal information, please contact us at hi@myzoai.com. We will respond to your request in accordance with applicable law. Please note that we may not be able to delete your personal information except by also deleting your user account. We may also not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Children's Privacy

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Services or through any of its features, register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at hi@myzoai.com.

Changes to This Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy to check for any changes. Your continued use of the Services after we make changes is deemed to be acceptance of those changes.

Google API Disclosure

Myzo AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We prioritize user privacy and comply with Google's requirements to ensure users control how their data is used.

Data Sharing Description: Our app may share user input, usage, and technical data with third-party tools (such as OpenAI API for AI model processing) to enhance services. Details are provided in this privacy policy and user interface.

User Consent: We obtain explicit user consent before sharing data. Users must opt-in through a consent form and can opt out anytime by contacting us on email at: hi@myzoai.com.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: hi@myzoai.com.